Privacy Policy

PRIVACY POLICY

Last Updated: May 14, 2026

Introduction

Turner Team Inc. DBA Lovejoy Real Estate (“Lovejoy Real Estate,” “Turner Team,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines our policies and practices regarding the collection, use, disclosure, and protection of your personal information when you interact with www.lovejoyrealestate.com, our mobile app, our text and email programs, and the related services we provide (collectively, the “Services”).

Acceptance of This Privacy Policy

By using the Services, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not use the Services. We reserve the right to modify this Privacy Policy at any time by posting an updated version on our website and revising the “Last Updated” date above. Your continued use of the Services after a modification indicates your acceptance of the changes.

Location of Servers and Transfer of Information

Our website and the third-party services we use are hosted on servers located in the United States. If you are located outside the United States, your personal information will be transferred to, stored in, and processed in the United States. By submitting your personal information, you consent to its transfer to the United States and its storage, processing, and use in accordance with this Privacy Policy. United States data protection laws may differ from those in your country of residence.

Scope of This Privacy Policy

This Privacy Policy applies to your use of the Services. We do not own, operate, or control the websites or platforms of third parties — including individual real estate licensees, outside referral agents, lenders, title and escrow companies, home service providers, or social media platforms. Accordingly, this Privacy Policy does not apply to those parties’ websites, apps, or their respective collection, use, storage, and disclosure of your personal information. We encourage you to review the privacy policies of any third party before sharing information with them.

1. Information We Collect

We collect personal information you voluntarily provide when you interact with the Services in order to deliver the services you request and to communicate with you. This includes:

  • Account and profile information: name, email address, phone number, mailing address, password, and preferences when you register on our website or in the Lovejoy app.
  • Property search information: saved searches, saved favorites, search filters (price, neighborhood, beds/baths, features), and listing alerts when you use IDX/MLS search powered by our website or the Lovejoy app.
  • Inquiry and lead information: when you request a home valuation, ask to be connected with a real estate broker, request a showing, ask a question, or otherwise contact us, we collect the information you provide and route it to the appropriate broker affiliated with Lovejoy Real Estate.
  • Transaction information: if you become a client, we may collect information needed to facilitate a real estate transaction, including identification, financial pre-qualification information you choose to share, and information required by federal, state, and local law.
  • Employment inquiries: if you apply for a position or express interest in joining the team, we collect the information you submit and route it to our hiring and operations team.
  • Communications: emails, text messages, calls, voicemails, chat messages, and form submissions you send to us, including any attachments.

2. Information Collected Automatically

Even if you do not submit personal information, we and our service providers may collect information about how you use the Services (“Non-Personal Information”). This information generally cannot be used to identify you personally on its own and includes:

  • Device and log data: IP address, browser type and version, operating system, referring/exit pages, pages visited, the order of those pages, time stamps, and time spent on each page.
  • Cookies and similar technologies: small data files stored on your device that help us recognize you, remember your preferences, measure performance, and deliver relevant content and advertising. You can control cookies through your browser settings (see “Your Privacy Choices” below).
  • Analytics and advertising tags: we use Google Analytics (GA4), the Meta Pixel, Google Ads conversion and remarketing tags, and similar technologies to understand how visitors use our Services, measure the performance of our marketing, and serve relevant ads on third-party platforms.

3. How We Use Information

We use the information we collect to:

  • Provide the Services you request, including IDX/MLS property search, listing alerts, home valuations, and connections to a licensed broker;
  • Respond to your inquiries and provide customer support;
  • Send transactional communications about your account, saved searches, showings, transactions, and other Service-related matters;
  • Send marketing communications about market updates, new listings, events, and other Lovejoy Real Estate content, where permitted by law and in accordance with your preferences;
  • Improve, secure, and develop the Services;
  • Measure and improve our marketing, including through analytics and advertising platforms;
  • Comply with legal, regulatory, licensing, fair housing, recordkeeping, and tax requirements; and
  • Detect, investigate, and prevent fraud, unauthorized activity, and abuse of the Services.

4. How We Share Information

We do not sell your personal information. We share personal information only as follows:

  • Licensed brokers and our team: we share your information with the Lovejoy Real Estate brokers and staff who need it to respond to your inquiry, provide the Service you requested, or carry out a transaction.
  • Service providers (data processors): we share information with vendors that perform services on our behalf, including HubSpot (CRM, email, marketing automation), Salesmessage (text messaging via HubSpot), the Lovejoy app provider (Homestack), our IDX/MLS data provider, RMLS and WVMLS (multiple listing services), our website hosting and security providers, Google (analytics and advertising), Meta (advertising), our e-signature and transaction-management providers, lenders and title/escrow companies you engage with, and other vendors that support our business. These vendors are contractually limited to using your information to provide services to us.
  • With your direction or consent: when you ask us to share information with a lender, inspector, title/escrow provider, or other party.
  • Legal and safety: to comply with applicable law, lawful process, or governmental request; to enforce our Terms of Use; to protect the rights, property, or safety of Lovejoy Real Estate, our clients, or others; or in connection with a corporate transaction such as a merger, acquisition, or sale of assets.

We do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their marketing or promotional purposes. Information sharing with subcontractors that support our text messaging program (such as our messaging platform and CRM) is permitted solely to operate the Service. All other sharing categories described above exclude text messaging originator opt-in data and consent; this information will not be sold or shared with any third parties.

5. Text Messaging (SMS) Program

Lovejoy Real Estate operates a text messaging program through HubSpot and our messaging provider, Salesmessage, registered under the carrier-required A2P 10DLC framework and operated in compliance with the Telephone Consumer Protection Act (TCPA) and applicable CTIA Messaging Principles and Best Practices.

  • Consent. By providing your mobile number through a Lovejoy Real Estate form, the Lovejoy app, an agent, an event sign-in, or another disclosed channel, you give your express written consent to receive recurring automated and non-automated text messages from Lovejoy Real Estate at the number you provide. Consent is not a condition of any purchase or service.
  • Message types. We send both transactional messages (such as appointment confirmations, listing alerts, showing requests, transaction status updates, and one-to-one agent communications) and marketing messages (such as market updates, new-listing notifications, open-house invitations, and occasional promotional content). Where required, we obtain separate consent for marketing messages.
  • Frequency and cost. Message frequency varies based on your activity and preferences. Message and data rates may apply, based on your mobile plan.
  • Opting out. You can opt out at any time by replying STOP, CANCEL, END, UNSUBSCRIBE, QUIT, or STOPALL to any message we send you. After you opt out, you will receive a single confirmation message and will not receive further marketing or automated text messages from that program. You may continue to communicate one-to-one with your broker by replying to that broker directly.
  • Help. Reply HELP to any of our text messages for assistance, or contact us at the addresses below.
  • Resubscribing. If you previously opted out and want to opt back in, reply START, YES, or UNSTOP, or sign up again through our website or app.
  • Carriers. Supported carriers include (but are not limited to) AT&T, Verizon, T-Mobile, US Cellular, Sprint, Boost, MetroPCS, Cricket, and Google Fi. Carriers are not liable for delayed or undelivered messages.
  • Mobile information sharing. As noted above, we do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their marketing or promotional purposes. We share this information only with the subcontractors needed to operate the messaging Service.
  • Alternatives. Opting out of text messages does not opt you out of email, mail, or phone communications, and vice versa. You can update your preferences across channels by contacting us at the addresses below.

6. Cookies, Analytics, and Advertising

We and our service providers use cookies, pixels, tags, SDKs, and similar technologies to operate the Services, remember your preferences, measure performance, and deliver relevant marketing. This includes:

  • Google Analytics (GA4): to understand site usage and improve the Services. You can opt out using the Google Analytics Opt-Out Browser Add-on.
  • Google Ads & remarketing: to measure ad performance and show relevant ads on Google properties and partner sites. You can adjust ad settings at adssettings.google.com.
  • Meta Pixel (Facebook/Instagram): to measure ad performance and show relevant ads on Meta properties. You can adjust ad preferences in your Facebook settings.
  • HubSpot tracking: to identify your interactions with our emails (opens and link clicks) and pages so we can provide relevant follow-up.

Most browsers allow you to block or delete cookies through their settings. You can also use industry opt-out tools provided by the Digital Advertising Alliance and the Network Advertising Initiative. Blocking cookies may limit some features of the Services.

7. Updating or Correcting Your Information

If your personal information changes or you no longer wish to use the Services, you may correct, update, or delete your personal information by signing into your account on our website or in the Lovejoy app, by following the unsubscribe instructions in any marketing email, or by contacting us at:

Lovejoy Real Estate
828 NW 19th Ave., Portland, OR 97209
Email: clientcare@lovejoyrealestate.com

8. Children

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete it. If you believe a child has provided us with personal information, please contact us at the address above.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction. No system can be guaranteed 100% secure, however, and we cannot warrant the security of any information you transmit to us. You use the Services at your own risk.

10. Data Retention

We retain personal information for as long as necessary to provide the Services, maintain our business records, comply with legal and regulatory obligations (including Oregon and Washington real estate licensing recordkeeping rules), resolve disputes, and enforce our agreements. When no longer needed, we securely delete or de-identify the information.

11. Your Privacy Choices

  • Marketing email: click the unsubscribe link in any marketing email or contact us at the addresses above.
  • Text messages: reply STOP (or any of the keywords listed in Section 5) to any message.
  • Cookies and tracking: use your browser settings, privacy-focused browser features, or industry opt-out tools listed in Section 6.
  • Advertising platforms: use opt-out features provided by Google, Meta, and other advertising partners.
  • Account changes: update your profile or preferences in your Lovejoy account.

12. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Access and portability: request a copy of the personal information we maintain about you.
  • Correction: request that we correct inaccurate personal information.
  • Deletion: request that we delete personal information, subject to legal and operational retention requirements.
  • Restriction and objection: request that we restrict or object to certain uses of your personal information.
  • Withdraw consent: withdraw consent you previously gave (such as for marketing email or SMS) at any time.
  • Non-discrimination: we will not discriminate against you for exercising any of these rights.

To exercise these rights, contact us at the addresses provided in Section 7. We may need to verify your identity before responding. You may also authorize an agent to make a request on your behalf, subject to verification.

13. Oregon Residents (Oregon Consumer Privacy Act)

If you are an Oregon resident, the Oregon Consumer Privacy Act (OCPA) provides you with the rights described in Section 12, including the right to access, correct, delete, and obtain a portable copy of your personal data, and to opt out of certain “targeted advertising,” “sale” of personal data, and certain profiling. We do not sell personal data for monetary consideration. We may engage in cross-context behavioral (targeted) advertising through services such as Google Ads and the Meta Pixel as described in Section 6; you can opt out of those uses by following the instructions in Sections 6 and 11 or by contacting us at the addresses in Section 7. If we decline a request, you may appeal by contacting us at the same addresses; if you are dissatisfied with the outcome of your appeal, you may submit a complaint to the Oregon Department of Justice at justice.oregon.gov/consumer.

14. Washington Residents

If you are a Washington resident, you may have rights under Washington consumer protection laws, including the Washington My Health My Data Act (which generally applies to “consumer health data”). We do not knowingly collect consumer health data through the Services. To exercise any applicable rights or to ask questions about our practices in Washington, contact us at the addresses in Section 7.

15. California Residents

If you are a California resident, the California Consumer Privacy Act, as amended (“CCPA/CPRA”), provides you with the rights described in Section 12, including the right to know what personal information we collect, use, and share; the right to delete; the right to correct; and the right to opt out of the “sale” or “sharing” of personal information and certain uses of “sensitive personal information.” We do not sell personal information for monetary consideration. We may “share” personal information for cross-context behavioral advertising as defined under California law (for example, through the Meta Pixel and Google Ads). To opt out of such sharing, follow the instructions in Sections 6 and 11, or contact us at the addresses in Section 7. We will not discriminate against you for exercising your rights.

16. Other U.S. State Privacy Rights

Residents of other U.S. states that grant comparable privacy rights may exercise those rights by contacting us at the addresses in Section 7. We will respond consistent with applicable law.

17. Do Not Track

Some browsers can be configured to send “Do Not Track” signals. There is no industry-standard response to these signals, and we do not currently respond to them. We do honor Global Privacy Control (GPC) signals where required by applicable state law as a request to opt out of “sale” or “sharing” of personal information.

18. Third-Party Services

Our Services may contain links to websites and online services operated by third parties — including MLS portals, social media, lenders, title and escrow companies, and home service providers. We do not control these third-party services and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

19. International Users

The Services are intended for residents of the United States. By using the Services, you consent to the transfer, processing, and storage of your personal information in the United States, where data protection laws may differ from those in your country of residence. We will take reasonable measures to handle your personal information in accordance with this Privacy Policy.

20. Opting Out of Third-Party Ad Servers

To prevent third-party ad servers from setting and reading cookies on your device, you may visit each ad network’s website individually and use its opt-out tools where offered, or use the Digital Advertising Alliance and Network Advertising Initiative tools linked in Section 6. To opt out of any Lovejoy Real Estate email subscription, email us at unsubscribe@lovejoyrealestate.com or use the unsubscribe link in any marketing email.

21. Changes to This Privacy Policy

We may modify this Privacy Policy at any time. Material changes will be reflected by updating the “Last Updated” date above and, where appropriate, by additional notice through the Services. Your continued use of the Services after changes take effect indicates your acceptance of the updated Privacy Policy.

22. Governing Law

This Privacy Policy and any disputes related to it or our privacy practices will be governed by the laws of the United States of America and the State of Oregon, without regard to its conflict of laws principles. Any legal action or proceeding will be brought exclusively in a federal or state court of competent jurisdiction sitting in Multnomah County, Portland, Oregon.

23. Complaints

If you have a concern about our compliance with this Privacy Policy, please contact us first using the information in Section 7. We will investigate and attempt to resolve any complaints regarding our privacy practices. If you are not satisfied with our response, you may have the right to lodge a complaint with the Oregon Department of Justice, the Washington Attorney General’s Office, or another applicable consumer protection authority.

24. How to Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Lovejoy Real Estate
828 NW 19th Ave., Portland, OR 97209

25. Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.